Business Process Re-engineering (BPR) starts with a high-level assessment of the organization's mission, strategic goals, and customer needs. Revisiting the traditional approach of business process and looking at possibilities to refine the process and arrive at a simpler but effective approach to the task in hand.
It doesn't stop at only identifying the possible process, but it involves extensive feasibility testing and making sure that the new process is more agile and robust than what has already been adopted.
The FocusR team aims for the following key points while performing the BPR activity
- Standardization of processes to the best possible extent
- A Possibility of automation through better use of technology
- Customer service with a focus on
- Turn Around Time
- A Choice to the customer
- Friendly Ambience
- Knowledge Building
- Staff motivation
- Simplification of process
- Better controls