Application Maintenance and Support (AMS) service at FocusR includes delivering high-quality 24 X 7 supports for Oracle applications and SAP applications, systems and infrastructure for enterprises. The model has a reliable measurement system, improves SLA adherence and has a standardized problem management process that uses the best practices across industries.
The support model increases overall reliability, accessibility, implementation and effectiveness of applications while reducing IT maintenance costs. We achieve this through both onsite and offshore delivery models, leveraging our excellent team of consultants, while enabling clients to gain maximum business value from their technology investment.
KEY BENEFITS FOR ENTERPRISES
- Improved reliability, availability and performance of the infrastructure, operations, application, and interfaces
- 24 X 7 SLA driven support
- Issue traceability throughout support cycle
- Framework and tools to assist support execution and project management
- Maximizing offshore leverage to provide significant savings (up to 60%) and predictable support costs
- A group of consultants specialized in providing support services